Official product information
Lymph Savior Refund Policy, Step by Step
The returns address, what goes in the parcel, who pays the postage, how long the credit takes, and which contact can actually act on it.
Written by the Lymph Savior Editorial Desk · Medical review: Dr. Carrie Lam, MD, Physician · Revised · Editorial standards
Quick answer
Start with the order desk in the site footer, inside the sixty-day window with your order ID to hand. Returns go to 277 Park Avenue, Floor 38, New York, NY 10172, USA. Include your full name, the email on the order and the order ID. Return postage is paid by the buyer. Use a tracked service. Then allow three to five business days for the approval and five to ten more for the card. The website email cannot see an order.
01 The mechanics
A call, a parcel, an approval and a bank
Four stages, in that order, each with a published detail behind it.
A refund on this product is four things in a fixed order: a phone call, a parcel, an approval and a bank. Each has a published detail attached to it, and the details were supplied in enough specificity that this page can set them out without inventing anything, which is not something every page on this site can say.
The phone call comes first
The order desk in the site footer is the route for order tracking, changes and refunds. It is the number the seller’s material gives for orders. Call it with the order ID in front of you, inside the sixty-day window, and confirm two things on the call before you do anything else: the returns address as the desk states it today, and whether an opened bottle is accepted. Nothing supplied states a rule on opened bottles in either direction, and this page is not going to guess at one when a single question settles it.
Then the parcel
Include your full name, the email on the order and the order ID. Return postage is paid by the buyer. Use a tracked service. Returns go to 277 Park Avenue, Floor 38, New York, NY 10172, USA — which is not the office address on the contact page. Two different New York streets do two different jobs here, and posting to the wrong one costs you the difference in days out of a window that is already running.
Why the postage line is worth reading twice
The buyer pays return postage, and the supplied wording asks for a tracked service. Both halves matter. The cost is yours, so a refund is never quite the whole of what you paid; and the tracking number is the only evidence that exists of the parcel having been sent at all. Keep it with the order confirmation rather than in a pocket.
02 The table
Every published line, and what it means
Seven of these nine lines came from the supplied pack. The two that did not are left blank on purpose.
| What | As supplied | What it means in practice |
|---|---|---|
| Window | 60 days from purchase, unless the sales page prints longer | The clock starts when the charge goes through, not when the box arrives. Put day sixty in a calendar on the day you pay. |
| Where to start | The order desk, listed in the site footer | The seller’s order-support line. Tracking, changes and refunds all run through it, so it is the one route that can see your money. |
| Returns address | 277 Park Avenue, Floor 38, New York, NY 10172, USA | A street address rather than a form, and a different street from the office address. Confirm it on the call before posting. |
| What to enclose | Include your full name, the email on the order and the order ID. | Three identifiers, all of them in your order confirmation email. Put them on paper inside the parcel, not only on the outside. |
| Who pays postage | Return postage is paid by the buyer. Use a tracked service. | Your cost, and the tracking number is the only proof the parcel was sent. |
| Timing, stage one | 3 to 5 business days for the desk to credit it | This clock belongs to the seller and starts when the return is approved. |
| Timing, stage two | A further 5 to 10 days to appear on the card | This clock belongs to your bank. Nothing the seller does speeds it up. |
| Opened bottles | Not stated | No rule was supplied either way. One question on the call, asked before you post anything. |
| Partial returns | Not stated | Nothing covers returning two bottles out of six. Ask, and write down the answer with the date. |
Nine rows, seven of them supplied. The two that are not are marked rather than filled in.
03 The timing
Two clocks, one after the other
Three to five business days for the approval, then five to ten for the card. The second one is not the seller’s to hurry.
Refunds are credited 3 to 5 business days after the desk approves them, and then take a further 5 to 10 days to appear on the card. Two clocks, one after the other, and the second belongs to your bank rather than to the seller.
It is worth being precise about what each of the two clocks is, because people reasonably assume a refund is one event and then spend a fortnight wondering which party has stopped doing their job.
The first clock: three to five business days
This one belongs to the seller and starts once the return has been approved. Business days are not calendar days, so a return approved on a Thursday can easily be the following Wednesday or Thursday before the credit is issued, without anybody being slow. This is the stage the sales line can tell you about, because it is the stage it controls.
The second clock: five to ten days on the card
This one belongs to your bank or card issuer, and it starts after the first one finishes. The seller has released the money by this point; what remains is the posting cycle at the other end, and neither the desk nor you can accelerate it. Worth knowing before you ring back on day six of a process whose second half has not begun.
Which is why the statement name matters
No payment processor was named in the supplied material. The accepted-card row shows the usual card and wallet marks. Whoever appears on your statement is worth reading off it and keeping, because that name is what you will need if the card issuer ever has to be involved.
And why the two clocks argue for starting early
Between the call, the tracked parcel, the approval and the two clocks, a refund started on day fifty-eight of a sixty-day window is a refund started late. Nothing in the supplied material says the claim must complete inside the window rather than merely begin inside it, and that ambiguity is another question for the call. The safe reading is to begin with room.
04 The routes
Which address can actually process a refund
One of the two published contacts holds your money. The other is this website, and it cannot see an order at all.
The website email cannot see your order
The website inbox in the site footer is a Website desk - pages, typos, privacy and press, staffed Monday to Friday, 9:00am - 5:00pm ET. It exists for pages, typos, privacy questions and press. It has no access to a transaction: no order record, no card reference, no tracking, no refund button.
This is the part of a refund that most often goes quietly wrong, and it costs people days rather than money. An email sent to the website address about a refund is not a refund request. It is a message to somebody who can only reply telling you to ring a different number, and the reply will arrive within office hours rather than instantly. On a sixty-day clock that is a real cost for a very ordinary mistake.
Two routes, and what each one can actually do
The sales line
The order desk in the site footer handles order tracking, changes and refunds. It holds the order, so it is the only route that can reverse a charge, authorise a return, confirm the returns address or tell you where a parcel is. Everything transactional starts here and most of it finishes here.
This website
The website inbox in the site footer. Corrections to these pages, and nothing else. If the bottle in your hand disagrees with something written on this site — a panel line that reads differently from this site’s transcription, for instance — this is the right address and we would genuinely like to hear it. The label is the document that wins. For anything with an order ID in it, the paragraph above has the number.
And a third party named on the label
The label prints “Distributed By: Lymph Savior, Akron, OH 44301”, with the distributor’s own phone line and email. That is the place for a question about the formula — the caffeine the yerba mate brings, say, or a batch on the bottle — while the refund route on this page runs through the sales line and the New York returns address above. No manufacturer is named on the label.
05 The balance
What this policy does well, and what it cannot tell you
Two things about this policy are worth stating at their real size, one in the seller’s favour and one not.
What is unusually clear here
The mechanics were supplied in full and they are specific. There is a named window with a named starting point, a street address for returns rather than a web form, an explicit statement about who pays postage, a two-stage timing figure and a phone number that dials. Several products in this series arrive with a money-back rosette and nothing whatever behind it. On the mechanics of unbuying, this one is better documented than most.
And what it still cannot tell you
What a refund is worth. This site prints no price — every figure here reads shown at checkout — so this page has described an entire process without once naming the sum at the end of it. The figure is printed on the sales page, that is the only place it is binding, and that is the whole argument for screenshotting it — with the pack, the total, the guarantee wording and the date in one frame — before you pay rather than after.
The whole policy in four lines
Call the sales line inside the window with your order ID. Confirm what to send and where, and ask about opened bottles. Post it tracked, with your name, the order email and the order ID enclosed. Then allow three to five business days for the approval and five to ten more for your card.
Questions
Lymph Savior FAQ: refund policy questions
How do I claim a refund?
Have the order ID ready and ring the order desk listed in the site footer. Returns go to 277 Park Avenue, Floor 38, New York, NY 10172, with your full name, the email on the order and the order ID enclosed.
Who pays return postage?
The buyer. Use a tracked service and keep the tracking number.
How long does a refund take?
Three to five business days for the desk to credit it, then a further five to ten days for it to appear on the card. Two clocks, one after the other.
What payment methods are accepted?
The supplied artwork shows the usual card and wallet marks. Whoever appears on your statement is worth reading off it and keeping.
References
Sources for this page
- U.S. Food and Drug Administration. Questions and Answers on Dietary Supplements. www.fda.gov. Accessed September 24, 2026.
- NIH Office of Dietary Supplements. Dietary Supplements: What You Need to Know. ods.od.nih.gov. Accessed September 24, 2026.
- National Center for Complementary and Integrative Health. Dietary and Herbal Supplements. www.nccih.nih.gov. Accessed September 24, 2026.
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Keep reading
Read the Lymph Savior refund terms on the official page
Sixty capsules a bottle, two a day with a glass of water, so one bottle lasts a month. Eleven botanicals, each printed with its amount on the Supplement Facts panel; the live price and the money-back window are shown at checkout.
Price shown at checkout · 60-day window from the date of purchase · ships from inside the US